Refund Policy

CANCELLATION OR RETURN

If an order cancellation or return is required, please note that the following fees are applicable as per the shipping schedule below : 

	CANCELLATION OR RETURN	FEES
Not shipped	CANCELLATION	3% Payment Processing Fee
Shipped but not arrived	CANCELLATION	3% Payment Processing Fee + Return Shipping Fee
Arrived	RETURN	3% Payment Processing Fee + 6%~8% Restocking fee + Return Shipping Fee

The 3% Payment Processing Fee is a charge incurred each time we accept a credit card payment. Our payment gateway, imposes this fee on all Shopify merchants using Shopify’s payment systems. Ruyacycle covers this non-refundable fee on behalf of the customer when an order is placed, meaning customers are not charged this fee during purchases. However, if an order is canceled, the 3% fee is deducted from the total refund amount, as it is non-refundable.

 

Order Cancellation
Before Shipment

If you contact us within 24 hours of purchase and before a tracking number has been issued, we can cancel the order and arrange a full refund at no cost.

However, if a tracking number has already been sent, interception is usually not possible. If we are able to intercept the shipment, a $250 shipping fee and a 10% restocking fee will apply.

After Shipment

If your order has already shipped and can no longer be modified, you may refuse delivery, but restocking fee of 10% of the product’s cost will apply. Additionally, you will be responsible for the return shipping cost of $250. Ruyacycle will provide a return shipping label, and the designated carrier will pick up the return package.

Approved returns of defective items within 7 days of receipt are exempt from the restocking fee. Please notify our Customer Service team as soon as possible if you encounter any issues.

Please note: We do not accept returns for accessories unless there is a quality issue. Be sure to check local laws before riding. Ruyacycle is not liable for any consequences due to unlawful use.

 

RETURN

Product was delivered:

1. Orders from Ruyacycle may be returned within 14 days upon receipt of goods. Buyers may, request a return & refund service without providing any reason, but shall be responsible for the return shipping fee;

2. Orders from Ruyacycle can be returned within 14 days upon receipt of goods. If the product has a manufacturing defect or is damaged during transport, you may contact the Ruyacycle customer service team at info@ruyacycle.com to request a return & refund service. Ruyacycle will then be responsible for the return shipping fee in such cases. 

Used articles:

We do not offer a return of used items, except in the EXTREME cases of breakage/ malfunction.

 

Before sending back your Ruyacycle product, please contact info@ruyacycle.com to obtain return authorization approval and to initiate the return process. Any returns made without informing Ruyacycle in advance will be considered unauthorized and will not be accepted.

For a return to be eligible, it should meet the following criteria:

• The package should be unused, never been ridden or used in any way.
• It should be in its original packaging, with all the necessary components in the original Ruyacycle box that the package came in.
• All parts and accessories which came with the order must be included, returned intact and in an unused condition. This includes manuals, chargers, and any other additional items that came with the order.
• The buyer is responsible for covering the return shipping costs as well as an 8% restocking fee.

Once we receive the returned product and verify that it complies with the specified conditions above, we will initiate the refund process within 3 business days. If the product is in an acceptable condition as outlined, Ruyacycle will proceed with issuing a refund. However, if there is evidence of use or riding, we will not be able to accept your return.

 

Refund Time Schedule

Once Ruyacycle returns your payment, you will receive your refund via your original payment method within three business days. (The processing time of different banks or credit card companies may vary. If you have not received it after more than 14 working days, please contact info@ruyacycle.com)

In cases where the buyer is responsible for the shipping fee. The specific fee shall be based on the express company you choose.

In the case of manufacturer's fault and, goods received are damaged or incorrect, the buyer will not be required to bear the shipping fee.

 

US Return Address:
427 Turnbull Canyon Rd, City of Industry, CA, US

EU Return Address:
10 Generała Mikołaja Bołtucia Grodzisk Mazowiecki, Poland

Important Notice:
If you need to return an item, please contact us first for return authorization. Returns without prior approval or a valid return record will be refused by our warehouse.

Thank you for your understanding and cooperation.